At Power Guru, your privacy comes first. That’s not just a legal thing for us—it’s how we do business the right way. Anytime you reach out with a question, ask for a quote, book a visit, or just browse our site, you’re handing us a bit of trust. We don’t take that lightly. Protecting your info is a big deal to us, and we put real effort into it.

This Privacy Policy explains what information we collect, why we need it, how we use it, and the steps we take to keep it safe. If we ever have to share your details, we’ll tell you when and why. You always have choices about your information, and those choices count.

We always stick to Australian privacy law—specifically, the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These rules guide how we handle your data, from collection to storage to protection, every time you’re in touch with us.

“Power Guru” means the business operating under that name—and when we use "we", "us", or "our", that’s who we’re talking about. “You” is anyone getting in touch with us, hiring our team, or even just curious enough to look at our website.

We handle heating, ventilation and air conditioning (HVAC), plumbing, electrical work, and home safety for homes and businesses. To do our job—whether that’s booking a job, preparing a quote, or answering your questions—we’ll need some details from you, and we collect only what’s necessary, nothing extra.

If there’s anything about this policy that doesn’t sit right with you, or if you’re wondering how we handle your personal info, reach out using the contact info at the end of this page.

What we ask for depends a lot on how you deal with us. We don’t go fishing for details unrelated to your inquiry or service. Typically, we might collect things like:

• Your name, phone number, email address, and your property or postal address.
• What kind of work you need, info about the type of property, when you’d like us to come by, and details about your existing services or systems.
• Information we use to draft up a quote, book appointments, or settle up a scheduling change.
• Any messages, feedback, complaints, or updates you send us—via email, forms, or calls.
• Data about your transactions: invoices, payments, refunds, and anything tied to your payments. If you pay using a third party (like a payment gateway), they have their own privacy rules about handling your financial info.
• Tech and usage data if you’re browsing online—your IP address, browser details, device type, when and how you landed on our site, and which pages caught your attention.
• Your preferences regarding updates, offers, or our emails.

If we don’t need something to get your job done or answer your question, we encourage you not to share it with us.

We mainly get your information straight from you: filling out a website form; calling, emailing, or messaging the team; booking or confirming a job; sorting out payment; or giving feedback. That’s where most data comes from.

Sometimes, someone who’s organising things for you—maybe a landlord or property manager—might provide details on your behalf. And while you’re visiting our website, some information gets picked up automatically through cookies, server logs, and similar tech. If the law says we need your consent, you’ll see pop-ups or boxes that let you decide.

We only use your information for reasons directly linked to serving you and keeping the wheels turning behind the scenes at Power Guru. This includes:

To respond to your enquiries or provide information about our services.

Creating tailored quotes or proposals for your job.

Booking appointments, organising job access, and sorting logistics with you.

Delivering HVAC, plumbing, electrical, or safety services to your property.

Updating you on upcoming bookings, changes, or next steps.

Managing all things financial—sending and processing invoices, payments, and refunds.

Addressing concerns, warranty requests, or any feedback you provide to us.

Keeping our business paperwork neat for legal, regulatory, and insurance needs.

Making our website better—tracking what’s working, fixing what isn’t.

Keeping you, our staff, and the business safe from fraud or security risks.

Reaching out occasionally with offers, new services, or relevant news if you've signed up for it.

If we ever need to use your info for something else, we’ll only do so with your say-so or when the law clearly lets us.

We don’t believe in selling your data—ever. But sometimes, to get your job done, stick to the law, or run the business, we might need to share parts of your info. That could involve:

Providing essential information to our technicians and service staff to ensure they know what is required at your location.

Involving contractors and subcontractors working alongside us on your job.

Engaging suppliers or service partners—think hosting services, our booking system, payment processors, or email support platforms.

Handing things off to accountants, lawyers, or insurers if there’s a reason we need their advice.

Disclosing information to government authorities or industry regulators if we’re required to do so.

Rarely, sharing info during business disputes or claims—if that’s what the law or necessity demands.

In all cases, we share only what’s strictly needed, and we expect third parties to treat your data with care too.

Cookies are small files that help our site remember you or track what’s popular. Some cookies keep the website working; others tell us which pages are busy or alert us to site issues. You’re in control, though—you can block or delete cookies using your browser’s settings. Just remember, some site features might not work perfectly if you do.

As our website changes, we sometimes roll out new tools for analytics or site improvements. Whenever things change, or new pop-ups appear, your browser or device will have the latest options to review.

Liked what we did, or want the latest from us? If you’ve agreed or consented, we’ll send you updates about offers, services, or news. But if you decide you want out, just click “unsubscribe” in our emails or drop us a note. We’ll handle your preference as soon as we can.

Even if you opt out of emails, we might still send you essentials—like booking confirmations, safety notices, or answers to requests you’ve made.

We comply with Australian marketing law, including the Spam Act 2003 (Cth).

We protect your information using both electronic and physical measures, limiting access to authorised personnel at Power Guru. Our staff only view what is necessary for their roles. We implement password security, utilise secure platforms, and apply any other effective safeguards as required.

That said, no system is invincible. If something goes wrong, we’ll move quickly to work out what’s happened and, if required by law, let you and any relevant authorities know.

We’ll keep your information only as long as we need it—like for your booking, warranties, refunds, or to meet legal or financial rules. How long we hang on varies, depending on what the law says or what fits the situation.

When we’re done, we’ll either delete it, destroy it, or strip out anything that links it back to you. If the law says we need to keep something, we’ll stick to that. Otherwise, it’s gone.

Sometimes we rely on third-party tools—things like website hosts, analytics, booking systems, or customer support—that might store or process your data outside Australia. Whenever your information heads overseas, we do our best to pick trustworthy providers and keep you in the loop about which services run from Australia and which don’t. We trust these partners to treat your data with care and keep it safe.

Want to know where your info lives or heads off to? Reach out—we’ll be upfront about it.

You can ask us at any time if we’re holding any personal information about you. If you want to see it or correct it, just contact us, and we’ll sort it out—after confirming you’re really you, of course. Sometimes, the law can, in rare situations, keep us from disclosing something, but if that’s the case, we’ll tell you as much as we’re allowed.

Need a correction? Let us know the details, and we’ll do our best to update things quickly.

If you think we’ve messed up on privacy, don’t keep it to yourself. Tell us what happened, including any details that help explain what’s gone wrong, and we promise to take your complaint seriously. We’ll investigate and get back to you as fast as we can—and if we need more info from you, we’ll ask. If we can’t resolve the problem and you’re covered by the Privacy Act 1988, you’ve got the right to take it further with the Office of the Australian Information Commissioner (OAIC). Guidance on their complaints process is available at https://www.oaic.gov.au/.

Our site may send you to other websites or services, but once you land there, their privacy policies rule—not ours. They set their own practices, so check their terms before you share anything.

Our business and website aim to serve adults—usually people managing property, organising repairs, or making bookings. If we ever collect information from a child, maybe to help sort out a legitimate request, we’re extra careful to act within the law. If you believe a child has sent us something they shouldn’t have, please let us know, and we’ll handle it promptly.

Every now and then, we review and update this policy. Changes may happen because we tweak our services, add new website features, or need to keep up with privacy laws. When that happens, we’ll change the “Last Updated” date at the top and publish the latest version here. The updated policy applies from the moment it’s live, unless some law says differently. If you care about privacy (and you should), check back here from time to time to stay current.

Questions, feedback, or requests? Need corrections, or want to make a privacy complaint? We want to hear from you. Here’s how you can reach us:

Business Name: Power Guru

Email: powerguruau@gmail.com

Website: https://powerguru.com.au/

Once you get in touch, we’ll look into your request or concern and respond promptly. Your privacy matters at Power Guru, and we’re always here to support you.